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Position

Relationship Consultant

Department

Sales Team

Reports to

CEO & COO

Role

This position is responsible for providing World Class relationship consultation solutions for people from around the World.

The ideal candidate will process an entrepreneur mindset and be passionate about providing
help to the company’s customers. The candidate will also process high ethnic values and be a believer of the company’s core values. The role will work to bring value to the company’s targeted markets and be quick to react to market changes as well as providing the latest market insights to the company.

The ideal candidate will be empathetic, great at communicating with people at all levels
and passionate about empowering people to create a meaningful life for themselves.

Responsibilities

• Provide relationship consultation to potential clients through telephone calls
• Convert and enroll potential clients into the most effective relationship solution the company provides
• Promote the company’s values, products, and services
• Maintain and improve team’s work processes continuously
• Manage and respond to customer’s inquiries via telephone, emails, and social media platforms in a professional and timely manner
• Breakthrough company’s goals and targets

 

Results

• Expand customer base
• Promote the Hero Ladies spirit
• Excel company’s goals and targets
• Bring invaluable market insights for the sustainable development of the company

 

Requirements

• 3+ years of experience, preferably in mindfulness, psychology field
• Bachelor Degree holder in business, psychology, or related field preferred
• Embodies an entrepreneurial mindset
• A good team player with a driven desire to work in a team-oriented environment
• Excellent service manner, self-motivated, detailed-minded, positive thinking, and willing to work under pressure
• High Cantonese fluency is a must Mandarin and English proficiency is preferred
• Excellent communicator and teamwork skills
• Self-starter, hunger for success, eager to learn, and open to new ideas
• A strong passion for the internet environment, result-oriented, proactive and independent
• A strong sense of responsibility, well organized with exceptional problem-solving skills with a can-do attitude

 

Please send your resume with your expected salary by clicking “Act Now“

Position

Media Buyer

Department

Marketing Team

Reports to

CMO

Role

The person shall be an ambitious and purpose-driven Media Buyer to cope with the fast growth of our company. This person will be intellectually curious, resourceful and enthusiastic and hungry for a new challenge in a fast-paced and forward-thinking environment.

The role will be responsible for all media buying activities, ensure that required volume is upheld while keeping CPAs in-line and having an eagle-eye on ROI, develop effective marketing strategies to meet company’s customer acquisition and revenue growth targets by keeping our company competitive, innovative and keeping brand reputation fantastic squeaky clean.

 

Responsibilities

• Cultivate strong team culture by injecting company’s vision, mission and core values into team discussions and decision making processes and behavioural standards
• Oversee all activities of media buying
• Keep ad-spend volume up and profitable
• Execute marketing strategies to meet the growth client acquisition targets
• Responsible for performance reports and analyse with targeting to maximize ROI of various marketing activities
• Perform market and digital analyst, report and generate insights to identify business opportunity in category and support business decisions
• Execute digital marketing campaign which cover, but not limit to, website management, SEO, SEM, GDN, content marketing and e-marketing campaign management
• Perform ad hoc assignments by management
• Provide digital marketing campaign support to customers and maintain strong customer relationships

 

Results

• 12 months marketing campaigns execution to strategies
• Google page one ranking for major digital platforms with proven results
• Achieve ROI per company’s target through detail data analysis of ads performance
• Exploring and testing of new traffic sources

 

Requirements

• Degree or above in Marketing, Business Management or relevant discipline
• Minimum 3-5 years strong and demonstrable experience in digital marketing experience/eCommerce capacity
• Seasoned in media buy on Google and Facebook with proven record on marketing budget management
• Strong in SEO with proven result
• Experience in online programmes and services in preferable
• Strong business acumen and innovative thinking, result-oriented, good team player
• High Cantonese fluency is a must and English proficiency is preferred
• Excellent communicator and values teamwork
• Self-starter, hunger for success, eager to learn and open to new ideas
• Strong passion for the internet environment, result-oriented, proactive, and independent
• Strong sense of responsibility, well organised with exceptional problem-solving skill with a can-do attitude

 

Please send your resume with your expected salary by clicking “Act Now“

Position

IT Project Specialist

Department

Marketing Team

Reports to

CMO

Role

The person will be technically skilled and has a passion for discovering the latest software and hardware to enhance business growth.

The ideal candidate should work well in a team environment and process communication skills that eases the team with a heart to always assist to resolve technology issues.

This ideal candidate should also process knowledge in LIVE events operations and collaborate between internal and external teams to deliver World class LIVE events.

Responsibilities

• Assist in systems/technical projects to complete marketing campaigns and deliverables for the company and the campaigns of its high end customers
• Troubleshooting in all SAAS platforms as required
• Assist in building, maintaining, and updating the companies’ tracking systems and ensure its accuracy at all times
• Be responsible LIVE event hardware and software safe keep, maintenance, and upgrades
• Be responsible for LIVE event technical setup and lead in the delivery of stunning visual effects
• Handle hardware and software setup, configuration, and testing
• Act as project manager in special projects as required
• Provide support and troubleshooting of workstation and software for all in-house users
• Any ad-hoc assignments as reasonably required

Results

• 100% on time delivery of projects and tasks as assigned
• Technical and Systems projects are being worked on consistently to drive our system efficiency forward and keep our team in momentum
• System bugs and issues are addressed daily and on time for internal staff

Requirements

• 3+ years of experience in network and desktop support
• Skilled in general office software, SaaS platforms
• Knowledge in JavaScript, Json, and other basic program language an advantage
• Knowledge in networking and infrastructure an advantage
• High Cantonese fluency is a must and English proficiency is preferred
• Excellent communicator and values teamwork
• Self-starter, hunger for success, eager to learn and open to new ideas
• Strong passion for the internet environment, result-oriented, proactive, and independent
• Strong sense of responsibility, well organised with exceptional problem-solving skill with a can-do attitude

Please send your resume with your expected salary by clicking “Act Now“

Position

Video Editor

Department

Video Production Team

Reports to

Video Production Team Leader

Role

The ideal candidate will be passionate about motion pictures and photography who is kept up to date with the latest trends in the industry.

The ideal candidate shall be expected to collaborate with the team and autonomously work on video contents from storyboard, filming to editing so that videos are delivered in a timely manner in coherence with the company’s brand image.

With a strong business mindset, videos produced by the video editor are expected to convey the core values of the company and the project’s message clearly to the targeted audience.

Responsibilities

• Work with marketing to realise ideas and strategies into advertisement videos and programme videos
• Responsible for filming and editing of advertising and programme videos
• Ensure clear and concise communication with the media team to share raw footage for other video editors to complete any given projects
• Social Media scheduling
• Material preparation for shooting including products, scenes, lightings, props and backgrounds
• Photo shooting
• Be responsible for BCM and Hero Ladies YouTube channels from ideas to execution
• Assist team leader to carry out daily tasks as assigned
• Safeguard brand consistency and professional, high quality output that reflects the company’s high standards
• Build and maintain video asset library in accordance to company guidelines
• Other ad-hoc projects as assigned by management

 

Results

Advertising

• Propose video storyboards from advert scripts to turn concepts into video adverts
• Ensure adverts are filmed and produced inline with marketing campaign timeline
• Effective conversion from videos to business opportunities inline with campaign KPI
• Improved customer and brand loyalty
• Global standardisation on customer service levels
• Transparency in communication with the team so that we can be sure we are supporting our team and clients the best we can

Social Media Management

• Support the team as required on social media management
• Grow the YouTube channels for BCM and Hero Ladies as per target set for the team
• Ensure YouTube videos are scheduled in time per social media calendar and all contents correct

Video Library

• Ensure all video assets are saved and organised per company guidelines

Others

• 100% on-time delivery of assets for all projects and tasks as assigned

Requirements

• Higher Diploma or above in multimedia design, creative media or other related disciplines
• 3-5 years solid editing experience in Advertising / Social Media Agency preferred
• Experienced in video and photo shooting and handling of relevant equipment
• High proficiency in the Adobe Creative Suite specifically Adobe Premiere Pro, After Effects, Animate or other video editing tools
• Familiar with websites and social media platforms like Facebook, Instagram, and YouTube
• High Cantonese fluency is a must and English proficiency is preferred
• Excellent communicator and values teamwork
• Self-starter, hunger for success, eager to learn and open to new ideas
• Strong passion for the internet environment, result-oriented, proactive, and independent
• Strong sense of responsibility, well organised with exceptional problem-solving skill with a can-do attitude

Please send your resume with your expected salary by clicking “Act Now“

Position

CX Specialist

Department

CX Team

Reports to

Client Success Manager

Role

This position is responsible for all customer experiences, ensuring all onboarding customers are welcomed and they are serviced throughout their journey to success.

This role will work to maintain and improve existing measures in place, the ideal candidate will work cross functionally to support, provide insights, be a catalyse to achieving overall team’s and company’s goals upholding the quality standards the company has always provided.

Responsibilities

• Responsible for Customer Experience journey
• Manage enquiries via telephone, emails and social media platforms in professional and timely manner
• Assist in collecting, handling and following up on customer feedback with related parties
• Perform CRM data mining to generate useful analysis for action
• Provide clerical and administration support to management team
• Assist in ad hoc assignments as when required

Results

• Maintain a 80% customer satisfactory level at all times
• Improved customer and brand loyalty
• Global standardisation on customer service levels
• Transparency in communication with the team so that we can be sure we are supporting our team and clients the best we can

Requirements

• Customer centric with good interpersonal and communication skills
• A driven good team player and desire to work in a team-oriented environment
• Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
• Able to work independently and under pressure
• Experience in online programmes and services is preferable
• Strong business acumen and innovative thinking, result-oriented, good team player
• High Cantonese fluency is a must and English proficiency is preferred
• Can read & type Chinese is a must and English proficiency is advantage
• Excellent communicator and values teamwork
• Self-starter, hunger for success, eager to learn and open to new ideas
• Strong passion for the internet environment, result-oriented, proactive, and independent
• Strong sense of responsibility, well organised with exceptional problem-solving skill with a can-do attitude

**This job is open for located in Malaysia candidates only
Working Hour : Mon – Fri (15:00 – 00:00), Sat (09:00 – 18:00)

Please send your resume with your expected salary by clicking “Act Now“