AI Specialist

Department

Technology

Reports To

Technology Team Leader

Role

This position is responsible for developing and deploying a wide range of
AI-powered tools and systems to support the companyʼs internal operations and
external product offerings. The AI Specialist will be tasked with building practical,
high-performance AI solutions based on concepts and specifications provided by
the business, transforming ideas into functional tools across various industries.

In addition to creating standalone AI tools and services, this role will support the
integration of AI capabilities into the companyʼs existing business infrastructure,
including automating workflows, enhancing communication systems such as
CRMs and customer service platforms, and improving overall operational
efficiency. The ideal candidate is a hands-on developer who can manage the full
AI development lifecycle, from research and prototyping to deployment and
integration.

Responsibilities

Design, develop, and deploy AI-powered tools, applications, and solutions based on internal needs and client-facing requirements
Fine-tune and implement large language models LLMs tailored for specific business functions
Integrate AI tools into existing company systems and workflows such as CRM, client communications, and task automation
Incorporate external APIs and services including web search, databases, image generation, and third-party data
Work with business and operations teams to translate abstract ideas into scalable, usable AI features
Develop backend systems and services for AI tools to be used internally or sold as external services
Use frameworks such as LangChain, LangGraph, and Retrieval-Augmented Generation (RAG) where appropriate
Monitor performance of deployed tools and make iterative improvements
Write clear technical documentation to support maintenance and future upgrades

Results

Fully developed and deployable AI tools tailored to internal needs or client services
Seamless integration of AI features into business workflows leading to time savings and process improvements
New AI-powered products or enhancements that can be offered as services to clients
Intelligent automation of customer engagement channels such as CRM-integrated chat and inquiry handling
Technical infrastructure that supports ongoing innovation and productization of AI capabilities
Complete technical documentation and internal knowledge-sharing to support scalability and sustainability

Requirements

Bachelorʼs Degree or above in computer science or related field is preferred
Experience or solid knowledge in AI development and deployment
Ability to build and deploy AI tools and agents based on business-provided concepts
Proficiency with AI models and libraries such as Hugging Face Transformers, PyTorch, or TensorFlow is a plus.
Familiarity with integrating AI into real-world tools and systems including CRM, APIs, and third-party data sources is preferred.
Comfortable working independently to deliver working solutions with limited technical oversight
Understanding of AI agent orchestration, fine-tuning LLMs, and incorporating supporting tools like web search and image generation
Experience with LangChain, LangGraph, RAG methods is a plus.
High Cantonese fluency is a must, Mandarin and English proficiency is preferred
Self-starter, hunger for success, eager to learn, and open to new ideas
Excellent service manner, self-motivated, detail-minded, positive thinking, and willing to work under pressure
Embodies an entrepreneurial mindset
A good team player with a driven desire to work in a team-oriented environment
A strong sense of responsibility, well organized with exceptional problem-solving skills, and a can-do attitude